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In process automation robots take over tasks from humans in certain sections. Robotic process automation is software that automatically take over tasks in other software. These tasks are usually very structured and are handled according to clear rules. Robots don’t need to be programmed for specific tasks, as they are able to learn and understand the tasks based on solely observing the steps and the input of rules which are relevant for the task. Robots don’t operate through separate software interfaces; they act like human users through the user interfaces of the program. The level of automation can differ: Depending on the task at hand individual robots on a computer can be customized to an employee or an entire RPA system can be used.

- User data analysis (FB, AMZ)
- Data entry (providers like PWC, KPMG)
- Data processing in Excel, Access, etc.

Unternehmenstrategie

Customer Excellence – Beziehungsführerschaft
Product Excellence – Produktführerschaft
Operational Excellence – Kostenführerschaft

Leistungsindikatoren

Verlässlichkeit und Zuverlässigkeit
Reaktionsfähigkeit
Beweglichkeit und Agilität
Kosten und Effizienz
Vermögen und Assets
Kunden-Interaktion

Digitalisierungsstrategie

Compliance, security, data protection
End2end integrated value chain management & collaboration
Integrated & individualized customer relationship
Databased services & digital products
Process oriented services
Solution provider
Modularization
Platforms
Digital business models

Relevenate ESG Indikatoren

Environmental
Produktnachhaltigkeit
Prozessnachhaltigkeit
Nachhaltigkeit durch Kooperation
CO2-Footprint Managemen
Social
Work-Life Blending
Weiterentwicklung Mitarbeiter-Innen
Kommunikationskultur
Präventives Gesundheitsmanagement
Reputation
Governance
Nachhaltige Geschäftsbeziehungen
Bewusstseinsbildung zu Nachhaltigkeit
Nachhaltigkeitsorientiertes Risikomanagement
Nachhaltigkeitsstrategie
Organisationsausrichtung auf Nachhaltigkeit
Prozessausrichtung auf Nachhaltigkeit

Bevorzugter Einsatzbereich

Notwendige Vernetzungsanforderungen

Relevante Umsetzungsherausforderungen

Relevante Technologie-Treiber

Relevante Organisations-Design

Benötigte Kompetenzen - Implementierung

Schwerpunkt Area of digital competence Implementation
Management Cross-sectional competencies (change, leadership, ...)
Strategy-focused competencies Customer focus
Product focus
Operational focus
Design, implement and operate digital solutions Problem-solving skills
Analytics & big-data
SW-adaption skills
Programming skills
Service-skills
Use digital solutions Knowledge management & transfer
SW-application skills
Basic skills of digital appilcations
Digital basic skills
Handling of data Data security

Benötigte Kompetenzen - Anwendung

Schwerpunkt Area of digital competence Implementation
Management Cross-sectional competencies (change, leadership, ...)
Strategy-focused competencies Customer focus
Product focus
Operational focus
Design, implement and operate digital solutions Problem-solving skills
Analytics & big-data
SW-adaption skills
Programming skills
Service-skills
Use digital solutions Knowledge management & transfer
SW-application skills
Basic skills of digital appilcations
Digital basic skills
Handling of data Data security

Branchen

Agriculture and forestry
Arts and culture
Automotive
Biotechnology and pharmaceuticals
Chemical industry
Construction and construction related craft
Consumer packaged goods
Education
Electrical and electronics
Energy
Finance and insurance
Food and beverage
Healthcare and social services
Information- and communication technology
Mechanical and plant engineering
Mining
Production, trade and craft
Public services
Radio and telecommunications
Real estate
Retail
Services and consulting
Tourism
Transport and logistics
Water and waste
Wood, paper, print