Individualized products are based on data provided consciously and unconsciously by customers. With every click in the internet information are saved which can be used for individualized offers and tailored advertisement. Customers should be guided to their preferred products directly or should even have the chance to design products according to their wishes. Being placed at the end of the value chain, the customer has a massive impact on the success of products. Modern technologies enable to offer individualized products to customers, resulting in an increase in customer satisfaction. The result is the customer integration into the design and production process. It is important to consider that not all products are suitable for individualization. Digitization enables firms to optimize processes and thus value is added to the customer without a massive increase in costs.

- Automotive industry
- McDonalds - Create my Burger
- Nike - personalised shoes

Unternehmenstrategie

Customer Excellence – Beziehungsführerschaft
Product Excellence – Produktführerschaft
Operational Excellence – Kostenführerschaft

Leistungsindikatoren

Verlässlichkeit und Zuverlässigkeit
Reaktionsfähigkeit
Beweglichkeit und Agilität
Kosten und Effizienz
Vermögen und Assets
Kunden-Interaktion

Digitalisierungsstrategie

Compliance, security, data protection
End2end integrated value chain management & collaboration
Integrated & individualized customer relationship
Databased services & digital products
Process oriented services
Solution provider
Modularization
Platforms
Digital business models

Relevenate ESG Indikatoren

Environmental
Produktnachhaltigkeit
Prozessnachhaltigkeit
Nachhaltigkeit durch Kooperation
CO2-Footprint Managemen
Social
Work-Life Blending
Weiterentwicklung Mitarbeiter-Innen
Kommunikationskultur
Präventives Gesundheitsmanagement
Reputation
Governance
Nachhaltige Geschäftsbeziehungen
Bewusstseinsbildung zu Nachhaltigkeit
Nachhaltigkeitsorientiertes Risikomanagement
Nachhaltigkeitsstrategie
Organisationsausrichtung auf Nachhaltigkeit
Prozessausrichtung auf Nachhaltigkeit

Bevorzugter Einsatzbereich

Notwendige Vernetzungsanforderungen

Relevante Umsetzungsherausforderungen

Relevante Technologie-Treiber

Relevante Organisations-Design

Benötigte Kompetenzen - Implementierung

Schwerpunkt Area of digital competence Implementation
Management Cross-sectional competencies (change, leadership, ...)
Strategy-focused competencies Customer focus
Product focus
Operational focus
Design, implement and operate digital solutions Problem-solving skills
Analytics & big-data
SW-adaption skills
Programming skills
Service-skills
Use digital solutions Knowledge management & transfer
SW-application skills
Basic skills of digital appilcations
Digital basic skills
Handling of data Data security

Benötigte Kompetenzen - Anwendung

Schwerpunkt Area of digital competence Implementation
Management Cross-sectional competencies (change, leadership, ...)
Strategy-focused competencies Customer focus
Product focus
Operational focus
Design, implement and operate digital solutions Problem-solving skills
Analytics & big-data
SW-adaption skills
Programming skills
Service-skills
Use digital solutions Knowledge management & transfer
SW-application skills
Basic skills of digital appilcations
Digital basic skills
Handling of data Data security

Branchen

Agriculture and forestry
Arts and culture
Automotive
Biotechnology and pharmaceuticals
Chemical industry
Construction and construction related craft
Consumer packaged goods
Education
Electrical and electronics
Energy
Finance and insurance
Food and beverage
Healthcare and social services
Information- and communication technology
Mechanical and plant engineering
Mining
Production, trade and craft
Public services
Radio and telecommunications
Real estate
Retail
Services and consulting
Tourism
Transport and logistics
Water and waste
Wood, paper, print