Customer self service can be used by (potential) customers directly via interactive media.
Terminals, internet, mobile solutions or call centers offer this service independent from the limiting factor time. In addition to regular business correspondence through interaction with the customer by person, by phone or in writing an interface or portal is provided to access product or service portfolios. To support this service, configurators and user-guidelines are offered ensuring that the customer orders the right product or spare part. Self services for standard-orders are used for example to relief order-processing teams. 24/7 services become possible without additional costs. Employees can focus on customer consultation and conceptional work.